btw789 Terms and Conditions

1 General Provisions

btw789 (hereinafter referred to as the "Platform", "we" or "us") is an online casino and sports betting platform that provides entertainment gaming services for players in Bangladesh. These terms and conditions apply to all services, games, bonuses and promotional offers on the platform.

This agreement operates in accordance with Bangladesh Standard Time (BST, UTC+6). In the event of any dispute, server logs and database records will be considered conclusive evidence.

• btw789 reserves the right to change these terms at any time.
• Continued use of the platform after any changes will be considered acceptance of the new terms.
• If any term seems unclear, please contact our support team.
• These terms are published in English and the English version shall always be considered final.

2 Eligibility and Registration

The following conditions must be met to open an account on the btw789 platform:

• Age: You must be at least 21 (twenty-one) years of age. Use of this platform by minors is strictly prohibited.
• Identity: You must register with accurate and genuine personal information.
• Single Account: Each individual may operate only one account. Creating multiple accounts may result in all accounts being closed and all deposited funds being forfeited.
• No Third-Party Play: Operating an account or placing bets on behalf of another person is not permitted.
• Accuracy of Information: All information provided at registration must be truthful and accurate, and must be updated immediately if it changes.

3 Account Management

You are fully responsible for ensuring the security of your account. The following rules are mandatory:

• Never share your password or login details with anyone else.
• You are personally responsible for all activities that take place from your account.
• If you suspect unauthorized access to your account, notify our support immediately.
• Transferring or selling your account to another person is strictly prohibited.
• Inactive accounts (no activity for more than 12 months) may be temporarily suspended.

btw789 reserves the right to suspend or permanently close any account without stating a reason, particularly in cases of terms violations. In the event of account closure, any valid balance will be returned, unless the closure is due to fraudulent activity.

4 Financial Transactions

btw789 ensures fast and secure transactions through Bangladesh's popular mobile banking services.

Deposit Terms

• Accepted Methods: bKash, Nagad and Rocket.
• Minimum Deposit: ৳500 (for each method).
• You must use a mobile banking account registered in your own name for deposits.
• Deposits from third-party accounts are not accepted and constitute a direct violation of the terms.

Withdrawal Terms

• Minimum Withdrawal: ৳1,000.
• Processing Time: Approved withdrawals are generally completed within 1 hour.
• Withdrawals will only be sent to the same method and same account used for the deposit.
• Withdrawals may be held during the identity verification process.
• Withdrawals may be under investigation if fraud or a terms violation is suspected.

5 Bonuses and Promotions

btw789 offers various types of bonuses and promotional offers. Each bonus has its own conditions, and the general provisions below apply to all bonuses.

Welcome Bonus

• New members will receive a 120% bonus of up to ৳8,000 on their first deposit.
• For example: a deposit of ৳1,000 will earn a ৳1,200 bonus (total balance ৳2,200).
• To withdraw bonus funds, a 25x wagering requirement must be fulfilled.
• For wagering calculations, bets on slots games count at 100% and other games count at the applicable rate.

General Bonus Terms

• A bonus offer applies only once per household, IP address or device.
• The main funds are used before bonus funds when placing bets.
• There is a specific time limit for meeting bonus conditions, which is stated in the offer details.
• If an attempt is made to obtain bonuses fraudulently, the account may be closed.
• btw789 reserves the right to modify or cancel any bonus program.

6 Gaming Rules

All games available on btw789 — slots, live casino, sports betting, fishing games and others — are subject to the following rules:

• The outcome of all games is determined by a certified Random Number Generator (RNG), which guarantees fair play.
• If a game is interrupted for any reason after a bet is placed, the result up to that point will be determined according to server records.
• btw789 reserves the right to void any transaction if an abnormal win or loss occurs due to a technical error.
• If a game stops mid-way due to a network disruption, the bet amount will be determined according to server logs.
• If a software error is detected in any game, all bets on that game will be cancelled and the original funds will be returned.

For sports betting, if an event is cancelled or postponed, bets will be settled in accordance with standard industry practice. Payment may be delayed on results under suspicion until an investigation is complete.

7 Prohibited Activities

Any of the following activities are strictly prohibited on this platform and may result in the permanent closure of your account and forfeiture of all balances:

• Fraud and Manipulation: Any attempt to artificially influence the outcome of a game.
• Bots or Automated Software: Use of automated programs or bots in betting or gaming operations.
• Bonus Abuse: Collusion or coordinated betting for the purpose of meeting bonus conditions.
• Money Laundering: Using the platform to legitimize illegal funds.
• False Information: Registering with a false identity or false information.
• Multiple Accounts: Operating more than one account by the same person.
• Collusion: Coordinated play intended to harm other players.
• Threats or Harassment: Abusive or threatening behaviour toward other users or staff.

8 Privacy and Security

btw789 gives the highest priority to protecting your personal information. Our platform uses SSL encryption technology to keep all data secure.

• Your personal and financial information is collected and used solely for the purpose of operating the service.
• Your information is not sold to third parties.
• Information may need to be disclosed in response to legal obligations or requests from regulatory authorities.
• For more details, please read our Privacy Policy.

We take the highest technological measures to protect your account. However, complete security on the internet cannot be guaranteed, so you are also responsible for keeping your login information secure.

9 Responsible Gaming

btw789 firmly believes in responsible gaming. Online gaming and betting is entirely for entertainment purposes — it should never be a means of earning income or solving financial problems.

• This platform is operated for those aged 21 and above only.
• Do not bet more than you can afford — only use funds that you can afford to lose.
• If you notice signs of gaming addiction, take a break immediately and seek professional help.
• Contact our support to set deposit limits, time limits or self-exclusion on your account.

To learn more about responsible gaming, visit our Responsible Gaming page.

10 Limitation of Liability

Under applicable law, btw789 will not be liable for the following:

• Any loss caused by internet disconnection, power outage or failure of third-party services.
• Loss resulting from unauthorized access to your account where such access was due to negligence on your part.
• Force majeure — if service is disrupted due to natural disaster, war, government directive or other unforeseen circumstances.
• Software errors or misleading information from third-party game providers.
• Personal financial loss or psychological impact arising from gaming.

Our total liability will never exceed the actual deposit amount held in your account. btw789 is not liable for indirect, incidental or consequential damages.

11 Dispute Resolution

If you have a dispute or complaint, follow the process below:

1. Step 1 — Direct Contact: Contact our 24/7 live chat support or email us at ([email protected]). Most disputes are resolved at this stage.
2. Step 2 — Formal Complaint: If not resolved via live chat, submit a written complaint. A response will be provided within 7 business days.
3. Step 3 — Final Review: If a formal complaint is also unresolved, the matter will be reviewed at senior management level.

Server logs, database records and transaction history will be accepted as conclusive evidence in dispute resolution. All matters will be calculated according to Bangladesh Standard Time (BST).

12 Changes to Terms

btw789 reserves the right to change, add to or remove these terms and conditions at any time. Regarding changes:

• A notice will be sent to your registered email or posted on the platform in the event of important changes.
• Continuing to use the platform after a notice is published will be considered acceptance of the new terms.
• If you do not agree to the updated terms, please contact our support to close your account.
• The date of the latest update will always be displayed at the top of this page.

If you have any questions about these terms, please get in touch with us. Our support team is available 24/7 to assist you in Bengali.