btw789 Privacy Policy

1 Introduction and Overview

btw789 is a safe and reliable online gaming and sports betting platform for players in Bangladesh. We believe that the privacy of your personal information is a fundamental right. Through this Privacy Policy, we aim to be transparent about what information we collect, why we collect it, and how it is stored and protected.

Users must be at least 21 years old to use the btw789 platform. We ensure that no personal information from minors is knowingly collected. If we learn that a user is below the required age limit, we will immediately deactivate their account and delete their data.

2 What Information We Collect

btw789 collects various types of information for different purposes. The detailed categories are listed below:

2.1 Registration and Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number
• Username and password (stored in encrypted form)

2.2 Financial and Payment Information

• bKash, Nagad, or Rocket account numbers (for transaction processing only)
• Deposit and withdrawal transaction history
• Wallet balance and bonus information

2.3 Gaming Activity Information

• Bet history and gaming logs
• Preferred games and categories
• Bonus claims and wagering progress
• VIP level and points information

2.4 Technical Information

• IP address and device information
• Browser type and operating system
• Cookie and session data
• Site access times and navigation patterns

3 Purpose of Data Collection

btw789 collects and processes your information for the following legitimate purposes:

• Account Management: To create, verify, and securely maintain your account.
• Service Delivery: To run gaming, betting, deposit, and withdrawal services without interruption.
• Identity Verification (KYC): To prevent fraud and confirm age.
• Customer Support: To resolve your issues and provide assistance.
• Bonuses and Promotions: To send relevant offers and promotions (with your consent).
• Safety and Security: To prevent unauthorized access, fraud, and money laundering.
• Legal Obligations: To comply with applicable laws and regulations.
• Service Improvement: To improve platform performance and user experience.

4 Data Sharing and Third Parties

btw789 may share your personal information with third parties only in the limited circumstances below:

4.1 Service Provider Partners

Necessary information may be shared with payment processors (bKash, Nagad, Rocket), game providers, and technology partners. All such partners are contractually bound to follow our privacy policy.

4.2 Legal Obligations

We will be required to disclose information if ordered by a court, upon a lawful request from a government authority, or as required by applicable law.

4.3 Fraud Prevention

If fraud, money laundering, or illegal activity is suspected, relevant information may be shared with the appropriate security authorities.

4.4 Business Transfers

In the event of a business merger or acquisition, user data may be transferred to the new operating entity. You will be informed in advance in such cases.

5 Data Storage and Security

btw789 has adopted industry-standard technical and administrative measures to keep your information secure:

• SSL Encryption: All data transmissions are protected with 256-bit SSL encryption.
• Encrypted Storage: Passwords and sensitive information are stored in hashed form.
• Restricted Access: Only authorized staff can access personal information on a need-to-know basis.
• Regular Security Reviews: Systems and software are audited on a regular basis.
• Firewall and Intrusion Detection: Advanced technology is used to prevent unauthorized access.

5.1 Data Retention Period

We retain your information for as long as your account remains active. Even after an account is closed, some information may be kept for a defined period due to legal obligations. Financial transaction records may be retained for an extended period in accordance with applicable law.

6 Cookies and Tracking Technologies

btw789 uses cookies and similar tracking technologies to improve the quality of our services. Cookies are small text files stored in your browser or on your device.

6.1 Types of Cookies

• Essential Cookies: Essential for login sessions and security.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to understand and improve how the platform is used.

6.2 Cookie Controls

You can control or disable cookies from your browser settings. However, disabling essential cookies may prevent you from using some features of the site.

7 Your Rights

As a btw789 user, you have the following rights over your own information:

• Right of Access: You can request from us at any time to find out what information we hold about you.
• Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
• Right to Erasure: In certain circumstances, you can request that your personal information be deleted.
• Right to Restrict Processing: In some circumstances, you can request that the processing of your information be limited.
• Right to Data Portability: You can request to receive your information in a structured and readable format.
• Right to Withdraw Consent: You can withdraw your consent for marketing communications at any time.

8 Protection of Minors

btw789 strictly follows a 21+ age policy. We do not knowingly collect or store personal information from anyone under the age of 21. Necessary information is collected at the time of registration to verify age.

If a parent or legal guardian believes their minor child has registered on btw789, please contact us immediately. We will investigate promptly and take the necessary action.

9 International Data Transfers

btw789 primarily serves users in Bangladesh. However, our technical infrastructure and partner services may be located in various countries. Even if your information is transferred to another country, we ensure that adequate protective measures are maintained there as well.

Industry-standard encryption and contractual protections are ensured for all international data transfers.

10 Policy Changes and Updates

btw789 reserves the right to update this Privacy Policy as needed. For any significant changes, we will:

• Publish the updated policy on this page with a new date.
• Send a notification about the changes to your registered email.
• Inform you of significant changes when you log in to the platform.

If you continue to use the platform after any changes, you will be considered to have agreed to the updated policy. If you do not agree with the new policy, you may close your account.

11 Contact and Complaints

If you have any questions, comments, or complaints about this Privacy Policy, or if you wish to exercise any of your rights regarding your information, please contact us: